My machine was broken when I opened the package, can I get a replacement?Updated a year ago

If you opened your package to find your machine damaged, we sincerely apologize for the inconvenience and are committed to resolving this issue promptly. We understand how important it is for you to receive your items in perfect condition, and we're here to ensure that any problems are addressed swiftly.

Should you receive an item that is incorrect, damaged, or if something is missing from your order, please let us know immediately. We prioritize your satisfaction and will take the necessary steps to correct the issue as quickly as possible.

To report the damaged machine and initiate the replacement process, please use the contact form provided below. Include details about the order and the condition of the item, and if possible, attach photos of the damage. This information will help us understand what went wrong and how we can prevent such issues in the future.

Once we receive your report, our customer service team will review the details and contact you with the next steps. We will arrange for a replacement to be sent to you at no additional cost. If a replacement is not possible, we will offer an alternative solution to ensure your satisfaction.

Thank you for your understanding and cooperation. We are here to help and want to make sure your experience with us is positive, even when things don't go as planned.